Let's ensure it's not restricted to any specific carrier or network.
- Open Windows Settings: Click the Start button and then select "Settings".
- Navigate to Network & Internet: Within Settings, choose "Network & Internet".
- Look for Cellular Option: Check if a "Cellular" option exists. If not, your device likely doesn't support eSIM.
- Verify eSIM Presence (Optional): If a "Cellular" option is present, click on it. If you see an eSIM profile listed or the ability to add one, your device is unlocked for eSIM.
Please note, certain carriers may have policies preventing unlocking within the initial six months of use.
*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.
*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.
*Devices originating from China, Hong Kong, and Macao do not support eSIM functionality.
