Frequently asked Questions & Answers
Most questions can be answered using the list below.
Please check if your question is also answered before contacting support.
Please check if your question is also answered before contacting support.
When does my data plan start?
Once you have scanned the QR code on your phone, your eSIM will be activated and your data plan will begin.
Please note that you will not receive a new number. You can continue to receive calls or make calls yourself using your usual number.
Please note that you will not receive a new number. You can continue to receive calls or make calls yourself using your usual number.
Can I top up or extend my eSIM?
Yes, in the TurkSIM app. Open your eSIM and tap “Top Up” to add more data, or more days if you have an unlimited plan. The package details show whether your eSIM can be topped up. If it can’t, simply buy a new eSIM and we’ll send it to you by email.
Which smartphones work with the eSIM?
Most modern smartphones from leading brands like Apple, Samsung, and Google Pixel support eSIM technology. On the following page, you’ll find a full list of all devices that are compatible with the TurkSIM eSIM: eSIM Compatible Devices
How do I set up my eSIM on my phone?
After you make a purchase, we will send you an email with a QR code. We recommend that you set up the eSim on your phone before your trip. Once the QR code is displayed on your device, you can scan it by going to Settings > Mobile data > Add data plan.
Your smartphone will allow you to name the new data plan and distinguish it from your regular plan. You can always choose between the different plans and services. Please keep your regular provider's connection before your trip and connect it for all calls and services.
When you arrive, simply activate data roaming on your smartphone and select the line you set up earlier. For more information on how to set up your eSIM, please refer to the iOS and Android user guide and the enclosed eSIM manual.
Your smartphone will allow you to name the new data plan and distinguish it from your regular plan. You can always choose between the different plans and services. Please keep your regular provider's connection before your trip and connect it for all calls and services.
When you arrive, simply activate data roaming on your smartphone and select the line you set up earlier. For more information on how to set up your eSIM, please refer to the iOS and Android user guide and the enclosed eSIM manual.
Can you make calls and send SMS messages with an eSIM?
The use of eSIM allows access to mobile data only and does not include a local number for receiving or making calls or messages.
How can I check how much data volume I have used?
The most accurate figure is in the TurkSIM app under “eSIM Details”. Your phone’s settings show an approximate figure: under “Cellular” on iPhone, or under “Connections” ▸ “Data usage” on Samsung.
Is it possible to share the data volume with other devices?
Yes, you can use the data volume of your eSIM on other devices. To do this, create a personal hotspot on your device.
What happens if I use up my data or my days of validity?
If you run out of data or your plan expires, your eSIM becomes inactive and you lose your internet connection. If your eSIM can be topped up, tap “Top Up” in the TurkSIM app to add more data, or more days if you have an unlimited plan. If not, simply buy a new eSIM to stay connected.
How do you use a discount code for your eSIM order?
If you have a valid discount code, you can apply it during checkout to save on your eSIM purchase. After adding your eSIM to the cart, proceed to the checkout page. There, you’ll see a field labeled “Discount code” - simply enter your code and click “Apply”. The discounted price will be reflected immediately before you complete your payment.
When will I receive my eSIM?
Once you have purchased your eSIM, you will immediately receive a confirmation email with your QR code. You can also access your eSIM at any time via app.turksim.com or directly in the TurkSIM app.
At what time should I set up my eSIM?
Set up your eSIM before you leave so that when you arrive at your destination, all you have to do is activate the data plan and turn on mobile data. If you don't set up the eSIM before you leave, you'll need Wi-Fi at the airport to make this quick and easy and start using your data plan right away.
How can I keep my number on WhatsApp?
You don't have to do anything to keep your number on WhatsApp. Your old number will be kept unless you activate a new number on WhatsApp.
What data speed can I achieve with the eSIM from TurkSIM?
Your TurkSIM eSIM supports the highest possible data speed (5G/4G/LTE) that is available locally in the country. Only in regions with limited network coverage, the speed may be lower in some cases.
How often can I use my eSIM?
Your eSIM can only be installed on one device. It is not possible to use the same QR code for multiple devices. However, you can share your data volume with multiple devices by creating a hotspot.
After the data plan expires, how can I remove the TurkSIM eSIM?
It is optional to remove the eSIM at a later time. If desired, the user manual can be consulted on how to delete the eSIM on iOS and Android.
What should I do if I have lost or deleted the QR code of my eSIM?
If you have difficulties finding your code, please contact our customer service at support@turksim.com. One of our representatives will help you via email.
Is identity verification required to use the eSIM?
No, identity verification is not required to use the TurkSIM eSIM. This makes the process quick and easy, allowing you to get connected without any additional steps.
Which eSIM offers the cheapest plans?
The cheapest eSIM depends on various factors, such as your destination, the provider, and any current promotions. However, TurkSIM consistently offers competitive prices and regular promo codes to help you save even more on mobile data.